Term of Service

Effective Date: August 25, 2026
Last Updated: August 25, 2026

These Terms of Service (“Terms“) govern your access to and use of Premonio’s websites, software, applications, platforms, products, and professional services (collectively, the “Services“).

The Services are provided by Premonio (“Premonio,” “we,” “us,” or “our“).

By accessing or using the Services, creating an account, requesting a demo, purchasing a subscription, or otherwise engaging with Premonio, you agree to these Terms.

If you do not agree to these Terms, you may not use the Services.

1. The Premonio Services

Premonio provides software and professional services designed to help businesses plan, analyze, optimize, and monitor go-to-market and revenue performance.

The Services may include:

GOALS revenue planning
Go-to-market planning
Revenue scenario modeling
Plan-versus-actual analysis
Pipeline analysis
KPI tracking
Budget optimization
Revenue forecasting
Dashboards and reports
Data import and integration
AI-assisted analysis and recommendations
Cashboard and visualization functionality
Organization and collaboration features
Consulting and implementation services
Training and strategic guidance

Features may change over time as Premonio develops and improves its Services.

2. Eligibility

You must have the legal capacity to enter into a binding agreement to use the Services.

If you use the Services on behalf of a company, organization, or other legal entity:

You represent that you have authority to bind that entity; and
“You” and “your” will refer to that entity as well as the individual using the Services on its behalf.

3. Accounts

Certain Services require you to create an account.

You agree to:

Provide accurate and complete information
Keep account information current
Maintain the confidentiality of your credentials
Use appropriate security practices
Restrict unauthorized access to your account
Notify Premonio promptly of suspected unauthorized access

You are responsible for activity occurring through your account except to the extent caused by Premonio’s breach of its obligations.

4. Organizations and User Permissions

Premonio may allow customers to create organizations and invite additional users.

Organization administrators may control:

User invitations
Roles
Permissions
Access to data
Workspace configuration
Other organization-level settings

Organization administrators are responsible for ensuring that invited users are authorized to access the organization’s information.

5. Customer Data

“Customer Data” means information, files, records, datasets, business information, or other content submitted, uploaded, imported, transmitted, or otherwise provided to Premonio by or on behalf of a customer.

You retain your rights in Customer Data.

You grant Premonio a limited license to host, copy, process, transmit, display, analyze, and otherwise use Customer Data as reasonably necessary to:

Provide the Services
Perform requested processing
Generate requested analyses and outputs
Maintain and secure the Services
Provide support
Prevent abuse or unauthorized use
Improve the Services where permitted by the applicable agreement

You represent and warrant that you have all rights, permissions, and lawful bases necessary for Premonio to process Customer Data as contemplated by these Terms and any applicable agreement.

6. Sensitive and Regulated Information

You should not upload highly sensitive personal information, regulated data, or other information that Premonio has expressly prohibited unless Premonio has agreed in writing to support such information.

If your organization requires specific regulatory, security, privacy, or data-processing commitments, those requirements should be addressed through a separate written agreement or Data Processing Agreement.

7. Third-Party Integrations

The Services may allow you to connect third-party applications, systems, APIs, or data sources.

When you connect a third-party service:

You authorize Premonio to access the information necessary to provide the requested integration.
You are responsible for maintaining appropriate permissions.
You are responsible for complying with the third party’s terms.
Premonio is not responsible for third-party systems or services outside its reasonable control.

Third-party integrations may become unavailable or change without notice.

8. AI-Generated Outputs

Certain Premonio features may use artificial intelligence, machine learning, predictive analytics, or automated modeling.

AI-generated outputs may include:

Recommendations
Forecasts
Revenue scenarios
Business insights
Risk indicators
Reports
Summaries
Strategic suggestions
Other automatically generated content

AI outputs are provided for informational and decision-support purposes.

You are responsible for independently evaluating outputs before making business, financial, legal, investment, employment, or other consequential decisions.

Premonio does not guarantee that AI-generated outputs will be accurate, complete, current, unbiased, or appropriate for your particular circumstances.

9. No Financial, Legal, or Investment Advice

The Services are business planning and analytics tools.

Premonio does not provide:

Legal advice
Tax advice
Accounting advice
Investment advice
Securities advice
Financial advisory services
Guarantees of business performance

Nothing provided through the Services should be interpreted as professional advice.

You should consult appropriately qualified professionals when professional advice is required.

10. Subscriptions and Fees

Certain Services require payment of subscription, implementation, consulting, or other fees.

Applicable pricing, billing terms, included features, user limits, and other commercial terms may be presented during purchase or in an applicable order form or agreement.

Current Premonio offerings may include software subscriptions, implementation packages, and consulting services.

Additional terms may apply to specific plans or packages.

11. Free Trials and Promotional Offers

Premonio may offer free trials, demonstrations, discounts, introductory pricing, or promotional offers.

Unless otherwise stated:

Promotional terms are subject to the conditions presented at the time of the offer.
Premonio may modify or discontinue promotional offers.
A free trial may require payment information.
Paid billing may begin after a trial period if not canceled according to the applicable terms.

Specific trial or promotional terms presented during signup will control if they differ from these Terms.

12. Payments

You authorize Premonio or its authorized payment provider to charge applicable fees to your selected payment method.

You agree to provide accurate billing information.

Unless otherwise required by law or expressly agreed in writing:

Fees are non-refundable.
Taxes may be added where applicable.
Payment obligations are not canceled by failure to use the Services.
Past-due accounts may be subject to suspension.

13. Cancellation and Termination

You may cancel a subscription according to the cancellation terms applicable to your plan or agreement.

Premonio may suspend or terminate access if:

You materially breach these Terms
Payment obligations remain overdue
Your use creates a security risk
You engage in unlawful activity
You abuse or interfere with the Services
Suspension is reasonably necessary to protect Premonio or other users

Where appropriate, Premonio will provide reasonable notice and an opportunity to remedy a breach.

14. Effect of Termination

Upon termination:

Your right to use the affected Services ends.
You must stop using the Services.
Outstanding payment obligations remain due.
Provisions that by their nature should survive termination will continue to apply.

Customer Data may be deleted according to Premonio’s applicable retention practices and customer agreement.

Customers should export or retrieve necessary information before account termination where the Services provide such functionality.

15. Acceptable Use

You agree not to:

Use the Services for unlawful purposes
Violate applicable laws or regulations
Access another user’s account without authorization
Attempt to bypass security controls
Reverse engineer or decompile the Services except where legally permitted
Interfere with the operation of the Services
Introduce malware or malicious code
Conduct unauthorized security testing
Scrape or systematically extract information from the Services without authorization
Circumvent usage limits
Resell or sublicense the Services without written authorization
Use the Services to build a competing product in violation of applicable agreements
Upload content that infringes another person’s rights
Upload data that you do not have the right to process
Use automated methods to access the Services in a manner that creates unreasonable load
Attempt to gain unauthorized access to Premonio systems or infrastructure

16. Intellectual Property

Premonio and its licensors own all rights, title, and interest in:

The Premonio software
GOALS and related technology
Website content
User interfaces
Designs
Documentation
Algorithms
Models
Software code
Trademarks
Logos
Visualizations
Proprietary methodologies
Other Premonio intellectual property

Except for the limited rights expressly granted under these Terms, no rights are transferred to you.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of Premonio’s intellectual property except as expressly permitted.

17. Customer Feedback

If you provide suggestions, recommendations, ideas, or other feedback regarding the Services, you grant Premonio the right to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.

18. Confidentiality

Each party may receive confidential information from the other party.

The receiving party agrees to:

Use confidential information only for purposes related to the applicable business relationship
Protect confidential information using reasonable safeguards
Not disclose confidential information except to authorized personnel, service providers, or where required by law

Confidential information does not include information that:

Is publicly available through no breach of obligation
Was already lawfully known
Is independently developed
Is lawfully received from another source without confidentiality restrictions

Additional confidentiality obligations may be established in a separate agreement.

19. Availability and Service Changes

Premonio will use reasonable efforts to keep the Services operational.

However, the Services may occasionally be unavailable due to:

Maintenance
Updates
Security incidents
Infrastructure failures
Third-party service failures
Internet or telecommunications failures
Events outside Premonio’s reasonable control

Premonio may modify, enhance, replace, or discontinue features from time to time.

20. Third-Party Services

The Services may depend on or integrate with third-party services.

Premonio does not control third-party services and is not responsible for:

Third-party availability
Third-party content
Third-party security practices
Third-party privacy practices
Third-party functionality
Changes to third-party APIs or services

Your use of third-party services may be subject to separate terms.

21. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

PREMONIO DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

PREMONIO DOES NOT WARRANT THAT:

THE SERVICES WILL ALWAYS BE AVAILABLE;
THE SERVICES WILL BE ERROR-FREE;
DATA OR OUTPUTS WILL ALWAYS BE ACCURATE;
FORECASTS OR PREDICTIONS WILL BE ACHIEVED;
BUSINESS OR REVENUE TARGETS WILL BE MET;
AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE; OR
THE SERVICES WILL PRODUCE A PARTICULAR BUSINESS RESULT.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREMONIO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREMONIO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY THE CUSTOMER TO PREMONIO FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

23. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Premonio and its officers, directors, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from:

Your violation of these Terms
Your unlawful use of the Services
Your Customer Data
Your infringement of third-party rights
Your violation of applicable law
Unauthorized use of the Services through your account

Premonio will provide reasonable notice of any covered claim.

24. Governing Law

These Terms will be governed by the laws of [INSERT GOVERNING STATE/COUNTRY], without regard to conflict-of-law principles.

Any dispute arising from these Terms or the Services will be subject to the courts located in [INSERT VENUE/JURISDICTION], unless otherwise required by applicable law or agreed in writing.

Premonio should have legal counsel complete this section before publication.

25. Dispute Resolution

Before initiating formal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith discussions.

Where required or appropriate, Premonio may include additional dispute-resolution procedures in a customer agreement, order form, or applicable supplemental terms.

26. Changes to These Terms

Premonio may update these Terms periodically.

When we make material changes, we may provide notice through the Services, website, email, or other reasonable means.

The updated Terms will become effective on the date indicated at the beginning of the updated Terms.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.

27. Notices

Notices to Premonio regarding these Terms may be sent to:

Premonio
Email: info@premonio.com
Phone: (650) 727-0983
Website: https://premonio.com/

Additional notice requirements may apply under a separate customer agreement.

28. General Provisions

If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect.

A failure to enforce any provision does not constitute a waiver of that provision.

These Terms, together with applicable order forms, subscription terms, privacy policies, DPAs, and other written agreements, constitute the agreement governing your use of the Services.

You may not assign your rights or obligations under these Terms without Premonio’s prior written consent, except where permitted in connection with a merger, acquisition, or sale of substantially all assets.

Premonio may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets.

29. Entire Agreement

These Terms and any applicable written agreements between you and Premonio constitute the entire agreement regarding the Services and supersede prior agreements relating to the same subject matter, except where a separate written agreement expressly controls.

30. Contact

Questions regarding these Terms may be directed to:

Premonio
Email: info@premonio.com
Phone: (650) 727-0983
Website: https://premonio.com/

Legal Review Notice

This document is intended as a comprehensive starting point for Premonio’s Terms of Service. Before publication, Premonio should have counsel confirm the company’s exact legal entity name, governing jurisdiction, billing/refund rules, subscription mechanics, liability cap, dispute-resolution requirements, AI provisions, data-processing obligations, security commitments, and any customer-specific contractual terms.